Privacy Policy for Xeraphilento

Your privacy matters. This policy explains how Xeraphilento collects, uses, and protects your personal data in accordance with Malaysian law and international best practices.

Information We Collect

We collect certain personal details when you contact us, request services, or interact with our website.

• Information you provide directly to us, such as name, phone number, email address, and messages sent via our forms.
• Details about your booking requests, preferred schedule, and any service instructions or feedback offered.
• Technical information from your use of our website, including IP address, browser type, device information, and cookies.
• Any other information you choose to share during communication or subsequent follow-ups with our team.

How We Use Information

Your data is used only for legitimate business purposes and to improve your experience.

• To process bookings, respond to inquiries, and provide requested window washing services.
• To personalize communication and better understand your preferences and needs.
• For operational improvements, service development, and website analytics.
• To comply with legal obligations and safeguard against misuse or unauthorized access.

Legal Basis for Processing

We collect and process your data only for valid, permitted reasons under applicable Malaysian law.

Your consent, contractual necessity, compliance with legal obligations, and our legitimate business interests form the legal bases for handling personal information. Consent may be withdrawn at any time.

Sharing Information

We treat your details as confidential and only share them as outlined below.

• Trusted third-party partners that assist with our operations, only as necessary and under strict confidentiality agreements.
• Legal authorities if required by law, regulation, or legal process.
• Service providers supporting website hosting, communications, analytics, and security, specifically for service delivery.

Data Security

Xeraphilento employs physical, technical, and administrative safeguards to help protect your information from unauthorized access, misuse, or loss. While no system is completely immune, we regularly review and update our practices to enhance data protection.

Your Rights

You have certain rights over your information under Malaysian law.

• Request access to, correction, or deletion of your personal data held by us.
• Withdraw your consent or object to how we process your data in some circumstances.
• Request limitations on processing or direct us to restrict communications at any time.
• Request information about how your data is used and with whom it may be shared.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and monitor site performance. See Cookie Policy for full details.

See Cookie Policy See Cookie Policy

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please reach out using the channels below.

Changes to This Policy

We update our privacy policy to reflect changes in laws, services, or data use. Relevant updates will be posted on this page.